How Much Does Shipping Cost?

Any domestic order in the U.S. placed will have a Flat Rate for its shipping cost of $5.99. We offer FREE shipping on orders of $65+ For an additional cost, Route Package Protection can be purchased at checkout.

What Days Do You Ship?

Our shipping warehouse operates Monday through Friday from 8am to 5pm CDT. The warehouse is closed during weekends and observes all major and federal holidays. These include, but are not limited to: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

Do You Ship To My State?

Pure Ohms abides by all federal and state laws which means that we may not be able to ship our product to your state depending on your state’s current laws around Kratom products sold on this website.

Pure Ohms does not ship products to the following states:

  • Alaska
  • Arizona
  • California
  • Colorado
  • Delaware
  • Idaho
  • Iowa
  • Mississippi
  • Montana
  • Nevada
  • New York
  • North Dakota
  • Oregon
  • Rhode Island
  • Utah
  • Vermont
  • Washington

When Will My Order Ship?

Typically orders are processed and fulfilled within 1-5 business days. We do not ship orders over the weekends or during major holidays.*

Shipping typically takes 3-10 business days and is fully dependent upon the shipping carrier.

During holiday seasons processing may take longer than usual. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.

*Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

Can I Change My Order Details After Purchasing?

We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders, so once your order has been processed and begun shipping we will not be able to adjust or change any customer details pertaining to the order.

Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing Pure Ohms can do for that order.

Where Can I Find My Tracking?

You will receive your tracking number via email once your order has finished being processed and fulfilled.

Your tracking number will be provided in 2 separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Pure Ohms Order”.

Please also feel free to reach out to our customer service at support@pureohms.com for any questions.

When Will I Receive My Order After It Ships?

Typical processing and shipping time is 3-10 business days*. Once your order is picked up, we do not have control over your package and are not liable for any delays. Directly contact the carrier listed in your tracking email if you have any additional concerns or need additional assistance once your package has been picked up. Please give the tracking number 24-48 hours to update. 

We are not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.

*Please note: delays in shipping times or delivery updates may occur due to the nationwide restructuring of USPS’ systems.

What Should I Do If My Package Was Lost?

If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider contacting our customer service team here. Please make sure to include your order number.

If you purchased Route Package Protection, please contact them using the link in your tracking email.

I Have an Issue With My Order, What Do I Do?

If there are any issues upon arrival of your package, please reach out to our Customer Service Team by visiting our Contact page. Please include your order number, full name, a detailed description and photos of the issue in your email. This will help our team troubleshoot and find a solution quickly.

Our Customer Service Team is available Monday-Friday, from 8:30 am to 4:30 pm pst and will typically respond within 2 business days.